All Case Studies Public Sector

Confidential Client

11 months 18 specialists Identity Protected

The Challenge

Paper-based citizen service processing with average 22-day turnaround for permits and licensing, creating significant citizen dissatisfaction and operational bottleneck.

The Solution

End-to-end digital service transformation — AI document classification, automated multi-tier approval workflows, and a citizen-facing self-service portal with real-time status tracking.

Technology Stack

AWS GovCloud
Python
React
OCR/NLP Engine
PostgreSQL

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